Shipping Policy
Last Updated: May 21, 2025
At HAL Computers, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines the methods, timelines, and terms of delivery for all purchases made through our online store.
Shipping Locations
We currently ship orders within the United Arab Emirates (UAE) and select international destinations. If your country is not listed at checkout, please contact us at sales@halcomputersuae.com to inquire about delivery options.
Processing Time
All orders are processed within 1 to 3 business days. Orders placed on weekends or public holidays will be processed the next business day. Once your order is processed, you will receive a confirmation email along with tracking details, if applicable.
Shipping Methods and Timeframes
We offer a range of delivery options including standard and express shipping within the UAE. Delivery times may vary depending on your location and the shipping method selected at checkout.
For domestic UAE orders, standard delivery typically takes 1 to 3 business days. For international orders, delivery times may range from 7 to 14 business days, depending on the destination and customs clearance process.
Please note that delivery time estimates are provided by the courier service and may be affected by factors beyond our control, such as weather conditions, customs delays, or high demand periods.
Shipping Costs
Shipping charges are calculated based on the delivery location, order weight, and selected shipping method. These charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Details of these offers will be clearly communicated on our website or promotional materials.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or SMS. This will allow you to monitor the status of your delivery directly through the courier’s website.
Delivery Issues
If you experience any issues with your delivery, such as delays, lost parcels, or incorrect addresses, please contact us immediately at sales@halcomputersuae.com or call +971 4 235 5104. We will coordinate with the courier service to resolve the issue as quickly as possible.
International Shipping & Customs
For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.
HAL Computers is not liable for any delays caused by customs or local authorities. Please ensure that the items you are ordering comply with your country’s import regulations.
Packaging and Handling
All items are securely packed to prevent damage during transit. If you receive a package that appears damaged or tampered with, please report it to the delivery agent immediately and contact us so we can assist in resolving the issue.
Questions or Concerns?
If you have any questions about shipping, delivery timelines, or order status, feel free to contact our support team at halcomputersuae@gmail.com or by phone at +971 4 235 5104.