Address Accuracy

Please ensure your shipping address is correct at the time of checkout. We are not responsible for delays or lost items due to incorrect address information. If you need to update your address, contact us right away at info@halcomputersuae.com or reach us out at +971 4 235 5104.

International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs fees and longer delivery times, which are the responsibility of the customer.

If you have any questions or need assistance, our customer support team is here to help!

Returns & Exchanges

At Hal Computers, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns process.

Our Return Policy

• Eligibility: Items can be returned in their original, unused condition, with all packaging and tags intact. Some items may be marked as final sale and are not eligible for return.
• Returns Process: To start a return, simply contact our customer service team at info@halcomputersuae.com or +971 4 235 5104, and we’ll provide you with instructions.

How to Return Your Item:

1. Request Return Authorization: Contact us for return instructions and a return authorization (RA) number.
2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the Item: Use the provided return label (if applicable) to send the item back. You may be responsible for return shipping costs unless the item is defective or we made an error.

Exchanges

If you’d like to exchange an item for a different size, color, or product, please let us know, and we’ll assist you with the exchange process.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow some time for the refund to process.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately, and we will resolve the issue with a replacement or refund.

If you have any questions or need assistance with your return, our customer service team is here to help!

Thank you for shopping with Hal Computers!